Skip to main content

Customer service is different depending on the type of business and the

By
ASSESSMENT TASK1
Individual Case Study–Understanding True ‘Quality Service’
ASSESSMENT TASKS DETAILS AND MARKING SCHEME INDIVIDUAL ASSESSMENT Length: 1500words Weight: 20%
View the Video clip ‘Quality Service’ at:
https://www.youtube.com/watch?v=6_cDmwlbVkg
Answer the following Assignment Question:
‘Customer service is different depending on the type of business and the
Needs of the customer in each individual case’.
Do you agree with this statement?
Discuss having regard to the ‘Quality Service’ video clip as a basis for your argument
Theoretical concepts must also be included as part of your answer.
Some suggestions on how to answer this question(this list is not exhaustive)
The answer must be based in the theory and concepts taught in this unit, not personal opinion
Students should use relevant material from the weekly lectures as well as other resources such as academic journal articles and texts to support their ideas.
Students will be required to explore different service-quality theories and concepts.
Students must ensure that all information sources are appropriately referenced using the approved referencing style
Estimated return date: Assignment grades and feedback will be received within two weeks after submission. All feedback will be received via the moodle student portal.
Submission details: All work must be submitted in the appropriate week via the
Online student portal ‘moodle’ by the close time and date listed above.
Penalties for late lodgment: A penalty of 10% of the mark allocated to the assignment will be deducted for each day or part thereof that the assignment is late.
Assessment coversheet: W ork submitted for assessment must be accompanied by a completed copy of the BTHM Cover Sheet which has been signed by the student. NO assignment will be accepted or marked if it is not accompanied by a signed Assignment Cover Sheet
In the case of a group assignment, each member of the group must complete, sign and attach to the assignment a separate copy of the Faculty Cover Sheet.

Comments

Post a Comment

Popular posts from this blog

Starting with this provided code, add the following functionality

By
1.Starting with this provided code, add the following functionality: Replace hardcoded strings “Zero”, “One”, “Two”, “Three” in the ArrayList based on user typed input (use Scanner or JOptionPane classes). The user will be prompted for the String to be stored in the ArrayList and then hit enter. The user will be able to continue to add items to the ArrayList until they just hit enter without typing anything. Once the user does this (hits enter without typing anything), the program will display all of the elements of the ArrayList, both the index and String values, in a table. It will do this via a single loop making use of an iterator method. 2. Starting with this provided code, add the following functionality: Use a Try/Catch block so that the exception is caught and the program exits a bit more gracefully. Save this file as TryCatch.java. (Be sure to rename the Public Class accordingly.) Starting with the provided code again (without the Try/Catch block), fix the code so that
2 comments
Read more

Josie Eskander

By
  Question 1: Task 1: Report Assume you are Josie Eskander. You are writing in response to techno trading P/L’s advertisement of a new laptop at 20% below normal price. You want information on brand name, availability of service and repairs, delivery times and methods of payment. Write the letter using the seven basic parts of the letter. In the opening paragraph present a clear and courteous request. Secondly write a response from techno trading giving details and proposing the sale. Provide draft of both emails in the space below. Question 2: Task 2: Report In pairs, nominate a good and a bad letter writer. Discuss the key differences. Write a good/bad letter from techno training to Alex Antonov accepting/declining his proposal to invest in the business Question 3: Task 3: Report Write a letter from techno trading p/l to a new client ‘new realities p/l’ urging them to buy techno new virtual reality software. Make a strong argument for the product. Question 4: Task 4: Report Write a l
Post a Comment
Read more

THE AMERICAN REVOLUTION AND THE EARLY REPUBLIC

By
Assignment Overview The American Revolution and Independence As we saw in the Module Overview, there were numerous factors that ultimately led to revolution and independence. In this second Case assignment, you’ll be researching and writing about some of those factors. Case Assignment Write a 3 to 4-page essay identifying at least FOUR factors which led to colonial independence. In your paper, explain which events triggered discord between the colonies and the Mother Country. Be sure to do some research on your own and use other resources to analyze the thought-processes which sparked independent thinking. The best way to approach and organize the paper would be to create a title for each event and then discuss your findings. For example; for the first one you could write, “Event 1, The Seven Years War”. This would be followed by your narrative on how this war led to independence. The rest of the paper would follow this pattern. Assignment Expectations Use concepts from the background
Post a Comment
Read more