Briefly explain the situation and how your knowledge of the industry, products and services enhanced work performance.

 Appendices

Assessment Task 2 appendices
Appendix 2.1: Research templates
Topic area: Products and services offered by your workplace
Source/s of information:
Main points:
Topic area: Current issues in hospitality
Source/s of information:
Main points:
Topic area: Career development opportunities
Source/s of information:
Main points:
Topic area: Relationships with other industries
Source/s of information:
Main points:
Topic area: Legal, compliance and quality assurance issues and programs
Source/s of information:
Main points:
Topic area: Emerging products, services, technology and techniques in the hospitality industry
Source/s of information:
Main points:
Topic area: Required work ethic expected in the industry
Source/s of information:
Main points:

Appendix 2.2: Consultation record
Make 4 copies of this template to document your discussions with 4 different industry personnel.
Learner name Date
Select industry personnel consulted for this record:
•?Experienced industry operative •?Supplier
•?Colleague/employee •?Industry body representative
Name of person consulted
Job role
Workplace
Length of time working in industry
Permission to record this discussion •?Yes •?No
Signature
Key discussion topics for this person ?
Products and services offered by the workplace
Current issues in hospitality
Career development opportunities
Relationships with other industries
Legal, compliance and quality assurance issues and programs
Emerging products, services, technology and techniques in the hospitality industry
Other (please specify):

Key discussion points – products and services offered
Questions:
Responses:
Key discussion points – current issues in hospitality
Questions:
Responses:
Key discussion points – career development opportunities
Questions:
Responses:
Key discussion points – relationships with other industries
Questions:
Responses:
Key discussion points – legal, compliance and quality assurance issues and programs
Questions:
Responses:
Key discussion points – emerging products, services, technology and techniques
Questions:
Responses:
Key discussion points – required work ethic expected in the industry
Questions:
Responses:
Key discussion points – other issues (please specify):
Questions:
Responses:
Assessment Task 3 appendices
Appendix 3.1: Journal template
Learner’s name
Learner’s ID number
Unit code and title
Assessor’s name
Use this journal to record examples of when you integrated hospitality industry information into daily work activities to enhance the quality of your work performance. Provide 2 examples for each category.
An example has been provided for you below.
Example: Using current and emerging technology in daily activities
Example 1 Date: 25/6
We had a staff meeting this morning and I told everyone about an article I read on LinkedIn about how augmented reality is about to take off. I shared the link to the article to everyone via email. Some of my colleagues have a LinkedIn account so I shared it with them via the app.
How the information was used to enhance performance (?):
? Improving skills and productivity Working effectively with other sectors of the hospitality industry
Producing offerings that meet market trends and customer expectations Working effectively with suppliers
Providing quality hospitality service Working according to ethical industry practices
? Suggesting new and improved ways of doing things Working according to legal requirements
Evidence:
LinkedIn screenshots and emails attached in digital portfolio

Using knowledge of the hospitality industry and its products and services to enhance the quality of work performance
Example 1 Date:
Briefly explain the situation and how your knowledge of the industry, products and services enhanced work performance.
How the information was used to enhance performance (?):
Improving skills and productivity Working effectively with other sectors of the hospitality industry
Producing offerings that meet market trends and customer expectations Working effectively with suppliers
Providing quality hospitality service Working according to ethical industry practices
Suggesting new and improved ways of doing things Working according to legal requirements
Evidence:
Example 2 Date:
Briefly explain the situation and how your knowledge of the industry, products and services enhanced work performance.
How the information was used to enhance performance (?):
Improving skills and productivity Working effectively with other sectors of the hospitality industry
Producing offerings that meet market trends and customer expectations Working effectively with suppliers
Providing quality hospitality service Working according to ethical industry practices
Suggesting new and improved ways of doing things Working according to legal requirements
Evidence:

Using knowledge of the laws that apply to the hospitality industry and working compliantly
Example 1 Date:
Briefly explain the situation and how you met your legal obligations/worked compliantly.
How the information was used to enhance performance (?):
Improving skills and productivity Working effectively with other sectors of the hospitality industry
Producing offerings that meet market trends and customer expectations Working effectively with suppliers
Providing quality hospitality service Working according to ethical industry practices
Suggesting new and improved ways of doing things Working according to legal requirements
Evidence:
Example 2 Date:
Briefly explain the situation and how you met your legal obligations/worked compliantly.
How the information was used to enhance performance (?):
Improving skills and productivity Working effectively with other sectors of the hospitality industry
Producing offerings that meet market trends and customer expectations Working effectively with suppliers
Providing quality hospitality service Working according to ethical industry practices
Suggesting new and improved ways of doing things Working according to legal requirements
Evidence:

Accessing information on quality assurance schemes and using it to benefit the organisation
Example 1 Date:
Briefly explain the aspect of QA you dealt with (e.g. industry accreditation scheme, code of conduct/ethics, industry association membership or occupational licensing) and how it benefited the organisation.
How the information was used to enhance performance (?):
Improving skills and productivity Working effectively with other sectors of the hospitality industry
Producing offerings that meet market trends and customer expectations Working effectively with suppliers
Providing quality hospitality service Working according to ethical industry practices
Suggesting new and improved ways of doing things Working according to legal requirements
Evidence:
Example 2 Date:
Briefly explain the aspect of QA you dealt with (e.g. industry accreditation scheme, code of conduct/ethics, industry association membership or occupational licensing) and how it benefited the organisation.
How the information was used to enhance performance (?):
Improving skills and productivity Working effectively with other sectors of the hospitality industry
Producing offerings that meet market trends and customer expectations Working effectively with suppliers
Providing quality hospitality service Working according to ethical industry practices
Suggesting new and improved ways of doing things Working according to legal requirements
Evidence:

Obtaining information on ethical industry practices and working ethically in daily activities
Example 1 Date:
Briefly explain the situation and what you did to work ethically.
How the information was used to enhance performance (?):
Improving skills and productivity Working effectively with other sectors of the hospitality industry
Producing offerings that meet market trends and customer expectations Working effectively with suppliers
Providing quality hospitality service Working according to ethical industry practices
Suggesting new and improved ways of doing things Working according to legal requirements
Evidence:
Example 2 Date:
Briefly explain the situation and what you did to work ethically.
How the information was used to enhance performance (?):
Improving skills and productivity Working effectively with other sectors of the hospitality industry
Producing offerings that meet market trends and customer expectations Working effectively with suppliers
Providing quality hospitality service Working according to ethical industry practices
Suggesting new and improved ways of doing things Working according to legal requirements
Evidence:

Using current and emerging technology in daily activities
Example 1 Date:
Briefly explain the technology and how your knowledge enhanced work performance.
How the information was used to enhance performance (?):
Improving skills and productivity Working effectively with other sectors of the hospitality industry
Producing offerings that meet market trends and customer expectations Working effectively with suppliers
Providing quality hospitality service Working according to ethical industry practices
Suggesting new and improved ways of doing things Working according to legal requirements
Evidence:
Example 2 Date:
Briefly explain the technology and how your knowledge enhanced work performance.
How the information was used to enhance performance (?):
Improving skills and productivity Working effectively with other sectors of the hospitality industry
Producing offerings that meet market trends and customer expectations Working effectively with suppliers
Providing quality hospitality service Working according to ethical industry practices
Suggesting new and improved ways of doing things Working according to legal requirements
Evidence:

Appendix 3.2: Reflection
Use this reflection to explain the ways you used hospitality industry information to:
? improve your own work practices or make suggestions for improvements in your workplace
? update, review and maintain your knowledge of the industry.
Improving work practices
How did you use your knowledge of the hospitality industry and its products and services to enhance the quality of your own work performance?
What suggestions did you make regarding using technology for new and improved workplace practices?
Updating knowledge
How did you update, review and maintain your own knowledge of the hospitality industry?
How did you monitor issues and trends in the industry?

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