Skip to main content

increased customer satisfaction

By

 ABC Consulting is an accounting firm located in Winnipeg, Manitoba. ABC Consulting was founded in 2010 and has experienced some strong growth over the years. The firm currently employs over 20 accountants and 11 support staff. As the company has grown, the needs of the business have also changed.

John Reese, the founder of ABC Consulting, is increasingly concerned with the cost of administrative overhead, saying "What worked for us to keep five accountants organized just isn't working for twenty accountants." Administrative costs for the company are growing too rapidly. John has chartered a project to develop a time and billing system, which is a system that will be used by the accountants to log their time to specific jobs. The system will produce invoices and timesheets and will be developed by Simply Agile Business Consulting, a software development firm where you are the BA.

You have prepared and conducted elicitation with John and key stakeholders in ABC Consulting. You have documented your elicitation results and findings, as follows:

ABC Consulting needs to automate the management of employee timesheets. This need is aligned with the goal of holding a position of operational excellence in the industry. This project will reduce average cost to administer a timesheet by 75% in the next nine months, and will produce the following outcomes:

  • increased customer satisfaction; and
  • reduced administration costs.

The project will be executed by Simply Agile Business Consulting and focus on requirements and business analysis. The cost for this project is $200,000, and the annual savings are $100,000, plus additional benefits.

BUSINESS NEED: Automate timesheet management.

GOAL: Hold a position of operational excellence in the industry.

OBJECTIVE: Reduce average cost to administer timesheets by 75% the next nine months.

BUSINESS PROBLEM: Timesheet management is too costly.

DESIRED OUTCOMES: Project will produce increased customer satisfaction and reduced administration costs.

Case Study Questions

In a Word document, not exceeding four pages and following APA formatting, complete the assignment according to the following instructions.

  1. In your own words, briefly describe the documented elicitation results by the business analyst.
  2. List and explain 2 guidelines and tools, as described by the BABOK, that the business analyst can use to confirm the elicitation results.
  3. Identify 2 techniques that will be most beneficial in confirming the elicitation results from John and the ABC Consulting stakeholders and provide justification for your response.
  4. Judging by the documented elicited result above, do you think that the business analyst has gathered enough information to uncover all the business needs and problems? Justify your position.
  5. Provide personal examples and references to the BABOK or course materials, where needed, to justify your arguments

  7. WE HAVE DONE THIS QUESTION BEFORE, WE CAN ALSO DO IT FOR YOU

    GET SOLUTION FOR THIS ASSIGNMENT, Get Impressive Scores in Your Class

    CLICK HERE TO MAKE YOUR ORDER

    TO BE RE-WRITTEN FROM THE SCRATCH

    GET SOLUTION FOR THIS ASSIGNMENT

    CLICK HERE TO MAKE YOUR ORDER

    TO BE RE-WRITTEN FROM THE SCRATCH

    NO PLAGIARISM

    • Original and non-plagiarized custom papers- Our writers develop their writing from scratch unless you request them to rewrite, edit or proofread your paper.
    • Timely Delivery- primewritersbay.com believes in beating the deadlines that our customers have imposed because we understand how important it is.
    • Customer satisfaction- Customer satisfaction. We have an outstanding customer care team that is always ready and willing to listen to you, collect your instructions and make sure that your custom writing needs are satisfied
    • Confidential- It’s secure to place an order at primewritersbay.com We won’t reveal your private information to anyone else.
    • Writing services provided by experts- Looking for expert essay writers, thesis and dissertation writers, personal statement writers, or writers to provide any other kind of custom writing service?
    • Enjoy Please Note-You have come to the most reliable academic writing site that will sort all assignments that that you could be having. We write essays, research papers, term papers, research proposals The Many People of Charlotte's Web

    Get Professionally Written Papers From The Writing Experts 

    Green Order Now Button PNG Image | Transparent PNG Free Download on SeekPNG

Comments

Post a Comment

Popular posts from this blog

Starting with this provided code, add the following functionality

By
1.Starting with this provided code, add the following functionality: Replace hardcoded strings “Zero”, “One”, “Two”, “Three” in the ArrayList based on user typed input (use Scanner or JOptionPane classes). The user will be prompted for the String to be stored in the ArrayList and then hit enter. The user will be able to continue to add items to the ArrayList until they just hit enter without typing anything. Once the user does this (hits enter without typing anything), the program will display all of the elements of the ArrayList, both the index and String values, in a table. It will do this via a single loop making use of an iterator method. 2. Starting with this provided code, add the following functionality: Use a Try/Catch block so that the exception is caught and the program exits a bit more gracefully. Save this file as TryCatch.java. (Be sure to rename the Public Class accordingly.) Starting with the provided code again (without the Try/Catch block), fix the code so that
2 comments
Read more

Josie Eskander

By
  Question 1: Task 1: Report Assume you are Josie Eskander. You are writing in response to techno trading P/L’s advertisement of a new laptop at 20% below normal price. You want information on brand name, availability of service and repairs, delivery times and methods of payment. Write the letter using the seven basic parts of the letter. In the opening paragraph present a clear and courteous request. Secondly write a response from techno trading giving details and proposing the sale. Provide draft of both emails in the space below. Question 2: Task 2: Report In pairs, nominate a good and a bad letter writer. Discuss the key differences. Write a good/bad letter from techno training to Alex Antonov accepting/declining his proposal to invest in the business Question 3: Task 3: Report Write a letter from techno trading p/l to a new client ‘new realities p/l’ urging them to buy techno new virtual reality software. Make a strong argument for the product. Question 4: Task 4: Report Write a l
Post a Comment
Read more

THE AMERICAN REVOLUTION AND THE EARLY REPUBLIC

By
Assignment Overview The American Revolution and Independence As we saw in the Module Overview, there were numerous factors that ultimately led to revolution and independence. In this second Case assignment, you’ll be researching and writing about some of those factors. Case Assignment Write a 3 to 4-page essay identifying at least FOUR factors which led to colonial independence. In your paper, explain which events triggered discord between the colonies and the Mother Country. Be sure to do some research on your own and use other resources to analyze the thought-processes which sparked independent thinking. The best way to approach and organize the paper would be to create a title for each event and then discuss your findings. For example; for the first one you could write, “Event 1, The Seven Years War”. This would be followed by your narrative on how this war led to independence. The rest of the paper would follow this pattern. Assignment Expectations Use concepts from the background
Post a Comment
Read more